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How it works​

The Itop provider connects to your Itop server and retrieve data through the itop REST API. The data is refreshed dynamically depending on your choices. Since it gathers a lot of configurations objects from Itop, it puts them in cache. Loging out or waiting 10 hours will flush the cache.

architecture

Compatibility​

This integration is (at least) compatible with the following Itop versions:

  • 1.4
  • 1.3

Requirements​

You need to configure Open Tickets in order for resources (hosts and services) to receive a ticket number.

Our provider requires the following parameters:

ParameterExample of value
Address10.30.2.22/itop/web
API version1.4
Usernameadmin
Passworditop
Protocolhttps
Timeout60

Possibilities​

As of now, the provider is able to retrieve the following objects from Itop:

  • Organizations
  • Callers
  • Services
  • Service subcategories
  • Origin

It will also fill the following parameters from a predefined list in Centreon. You can extend those lists inside the provider configuration since they are custom lists.

  • Impact
  • Urgency