Managing tickets

The Centreon Open Tickets community module enables you to integrate Centreon with an incident ticket management system (ITSM tool, called a "provider").

When a service enters a non-OK state, an operator can create a ticket directly from the Centreon interface:

• from the Resource table widget in a dashboard
• from the Open tickets widget in a custom view (legacy).

Configuring Open Tickets

How administrators set up notification rules, macros, and widgets to enable ticket creation in Centreon Cloud

Customizing tickets

4 items

Using Open Tickets

How operators open and close ITSM tickets from dashboard or custom view widgets in Centreon Cloud

Architecture and debugging of Open Tickets

Diagram and log file reference for debugging the Open Tickets workflow across Centreon components