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Introduction to Centreon BAM

The service mapping capabilities in Centreon rely on the Centreon Business Activity Monitoring (BAM) extension.

What is centreon BAM?​

Centreon Business Activity Monitoring (BAM) helps ITSM and business operation teams gain a common perspective to align IT with business. Based on ITIL practices, it measures real-time IT operating vitals from Centreon-monitored data to show crucial correlations to service performance. Prioritizing and proactively managing IT operations and service delivery for the required SLA becomes easier. Centreon BAM contributes to showing that IT counts for business operations.

Centreon BAM uses an advanced Business Activities (BA) calculation engine based on Key Performance Indicators.

Definitions:

  • BA - Business Activity
  • BV - Business View: a group of business activities.
  • KPI - Key Performance Indicator: the weighted indicator considered in the BA calculation.

Centreon BAM can also be used through its API.

Business Activity configuration​

Centreon BAM's configuration interface lets you manage a whole business activity from a single screen:

  • See the whole structure at a glance: the Business Activity and all its indicators are displayed as a single tree, so you get a full picture of what's being monitored without jumping from screen to screen.

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  • Edit every node in its context: select any node in the tree to edit its calculation method, thresholds, or downtime inheritance directly, without switching menus.

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  • Save all your changes at once: make several changes across the tree, then save them together instead of one node at a time.

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