ITSM

Transform one or several alerts into case(s) in your favorite ITSM tool. Doing so allows for advanced incident management in a dedicated tool, and to seamlessly integrate Centreon monitoring alerts in your existing processes.

Available providers:

BMC Footprints

Configure the BMC Footprints open-tickets provider that uses the SOAP API to open incidents in BMC Footprints 11.x

EasyVista API SOAP

Configure the deprecated EasyVista SOAP API open-tickets provider, superseded by the EasyVista REST API version

EasyVista RestAPI

Set up the EasyVista open-tickets provider using the EasyVista REST API, including custom fields and connector testing

GLPI

Configure the GLPI open-tickets provider using the legacy webservice plugin, compatible with GLPI 8.5 to 9.0

GLPI RestAPI

Configure the GLPI open-tickets provider using the GLPI REST API, compatible with GLPI versions 9.1 to 11

iTop

Configure the iTop open-tickets provider that connects to your iTop server through its REST API

Jira

Configure the Jira open-tickets provider that connects to Jira Cloud through the Jira REST API

OTRS RestAPI

Configure the OTRS open-tickets provider using the OTRS REST API, including webservice import for OTRS 4 and 5

Request Tracker RestAPI

Configure the Request Tracker open-tickets provider using version 2.0 of its REST API to open incidents

ServiceNow

Configure the ServiceNow open-tickets provider using the ServiceNow REST API, compatible with Madrid, London, and New York releases