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User Journeys

User journeys allow you to configure a probe to regularly navigate your site following a pre-established path, measuring various web performance indicators. The probe then sends the data to Experience Monitoring for you to review.

User journeys, along with Real User Monitoring, are one of the key features of Experience Monitoring as other features like the Digital Sobriety Score or Load Tests depend on the path set by User Journeys to function.

You can configure multiple User Journeys to imitate a variety of different users and we recommend you do so to get a better view of the overall experience of navigating your site. In addition to the pages visited, you can further detail if the probe should act as if navigating from a computer or a phone, what browser to use and other specificities. This way you can better identify which type of user may be facing issues.

Additionally, User Journeys allow you to:

  • Monitor the proper functioning of a typical journey and calculate its availability rate (e.g., "it was possible to browse and purchase on the ecommerce site 99.5% of the time this month").
  • Alert site managers in case of a site malfunction, by sending emails, SMS, or other notifications with a detailed incident report.
  • Measure and record page load times according to several key criteria (Time To First Byte, Speed Index, full page load time, or with respect to Google's Core Web Vitals).
  • Analyze each page to identify areas for improvement that will make the site faster (e.g., "to improve the homepage load time, optimize certain images and reduce the JavaScript code of a specific file").