BMC Footprints 11

How it works

BMC Footprints 11 open-tickets provider uses the BMC Footprints SOAP API to open incidents about your monitoring alerts.

Compatibility

This integration is (at least) compatible with the following BMC Footprints versions:

• 11.x

Feature information

Open ticket	Close ticket (from Centreon to BMC Footprints)	Handle custom fields
✓	✘	✘

Requirements

Before going any further, make sure that you correctly setup centreon-open-ticket into your Centreon instance.

This provider requires the following parameters:

Parameter	Example of value
Address	10.11.12.13
Webservice Path	/MRcgi/MRWebServices.pl
Action	/MRWebServices
Username	centreon
Password	MyPassword
Timeout	60

Network flow

Source	Destination	Protocol/Port
Centreon central server	BMC Footprints	TCP/443 (https) or TCP/80 (http)

Account

You need the following information:

• Username
• Password

The aforementioned account must be able to open a ticket through the SOAP API action MRWebServices. Some test commands that you can run from your Centreon central server are available in the Test commands section.

Data sent

This open ticket provider can send the following information when opening a ticket:

• Project ID
• Priority
• Assignee
• Status

Test commands

The curl commands listed below must be run from your central server. You need to replace all elements between <>. For example <footprints_address> may be replaced with my_footprints.local.

In the --data part of the curl command, all <UPPER CASE> information must be replaced with their appropriate values (therefore, <TITLE> may be replaced with "Test ticket").

Open a ticket

Keep in mind that the data in the command below is just an example and your footprints server may ask you to add mandatory data.

curl --location 'https://<footprints_address>/<footprints_action>' \
--header 'text/xml;charset=UTF-8' \
--header 'SOAPAction: https://<footprints_address>/<footprints_action>#MRWebServices__createIssue' \
--data '<?xml version="1.0" encoding="UTF-8"?>
          <soap:Envelope
              xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
              xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/"
              xmlns:xsd="http://www.w3.org/2001/XMLSchema"
              soap:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/"
              xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
          <soap:Body>
              <MRWebServices__createIssue
                  xmlns="https://<footprints_address>/<footprints_action>">
                  <c-gensym3 xsi:type="xsd:string"><USERNAME></c-gensym3>
        <c-gensym5 xsi:type="xsd:string"><![CDATA[<PASSWORD>]]></c-gensym5>
        <c-gensym7 xsi:type="xsd:string"/>
        <c-gensym9>
            <assignees
                soapenc:arrayType="xsd:string[1]" xsi:type="soapenc:Array">
                <item xsi:type="xsd:string"><ASSIGNEE></item>
            </assignees>
            <projfields><PROJECT_NAME> xsi:type="xsd:string"><PROJECT_VALUE></<PROJECT_NAME></projfields>
          
            <status xsi:type="xsd:string"><STATUS></status>
            <projectID xsi:type="xsd:int"><PROJECT_ID></projectID>
            <title xsi:type="xsd:string"><![CDATA[<TITLE>]]></title>
            <description xsi:type="xsd:string"><![CDATA[<DESCRIPTION>]]></description>
        </c-gensym9>
    </MRWebServices__createIssue>
</soap:Body>
</soap:Envelope>
'