ITSM
Transform one or several alerts into case(s) in your favorite ITSM tool. Doing so allows for advanced incident management in a dedicated tool, and to seamlessly integrate Centreon monitoring alerts in your existing processes.
Available providers:
BMC Footprints 11
How it works
BMC Remedy
This provider is called BMC ITSM in the Centreon web interface.
EasyVista API SOAP
Configure the deprecated EasyVista SOAP API open-tickets provider, superseded by the EasyVista REST API version
EasyVista RestAPI
Set up the EasyVista open-tickets provider using the EasyVista REST API, including custom fields and connector testing
GLPI
Configure the GLPI open-tickets provider using the legacy webservice plugin, compatible with GLPI 8.5 to 9.0
GLPI RestAPI
Configure the GLPI open-tickets provider using the GLPI REST API, compatible with GLPI versions 9.1 to 11
iTop
Configure the iTop open-tickets provider that connects to your iTop server through its REST API
Ivanti
The Ivanti Open Tickets provider uses the Ivanti server to open incidents about your monitoring alerts.
Jira
Configure the Jira open-tickets provider that connects to Jira Cloud through the Jira REST API
The Mail Open Tickets provider uses the SMTP server to open incidents about your monitoring alerts.
OTRS RestAPI
Configure the OTRS open-tickets provider using the OTRS REST API, including webservice import for OTRS 4 and 5
Request Tracker 2
How it works
Serena ITSM
The Serena ITSM Open Tickets provider uses the Serena ITSM server to open incidents about your monitoring alerts.
ServiceNow
Configure the ServiceNow open-tickets provider using the ServiceNow REST API, compatible with Madrid, London, and New York releases
Simple
This provider just opens a ticket from Centreon to Centreon. It is mostly used for test purposes such as checking that the architecture workflow is working fine.